Swaminathan D ('Swami' Swaminathan), the current COO and senior vice president of Infosys BPO, is now the CEO and MD.
Going by the adage 'necessity is the mother of invention', business process outsourcing knowledge process outsourcing units in Gujarat keep finding unique ways to cut cost amidst economic slowdown.
Person-to-person outsourcing gains currency with small offices and individuals.
The Global Offshore Outsourcing Summit 2006, organised by the Indo-American Chamber of Commerce kicked off on Friday at the ITC Grand Central, Mumbai.
The six-year Q3 contract for outsourcing contact services to IBM's Managed Business Process Services unit would involve augmentation of Airtel's sales, customer service, and back office capabilities, an IBM release said. services covering both voice and back office in areas such as customer service, collections, customer retention and the like to Airtel Platinum customers from its centres.
The US sub-prime lending crisis forced Mumbai-based WNS Holdings to revise its net income guidance by 60 per cent, and this is worrying the $8 billion business process outsourcing sector players and analysts.
'The choice is clear: We either embrace this transformation and cement our global leadership, or hesitate, lose ground, and fade into irrelevance.'
VJIL Consulting Ltd said it has informed promoted subsidiary Mercury Commerce Outsourcing Ltd for carrying on business processing outsource work.
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The size of knowledge process outsourcing industry, the high-end services entailed in business process outsourcing activities, has the potential to touch $16 billion by 2010 across the globe.
Indian IT service providers are ready to step into the big league now and the trust developed in India for business process outsourcing and ITO is allowing a rich seam of knowledge process outsourcing to be tapped and developed, a leading IT expert said.
Fifteen Chinese companies are in talks with Indian information technology and telecom firms like Tatas, Cosmos and CMC for joint ventures in the sectors.
However, projections made over the last few years indicate a compound annual growth rate (CAGR) of 80-90 per cent. Research firm TPI believes this is "not easily achievable".
The Indian business process outsourcing and knowledge process outsourcing industry is likely to witness as many as 100 mergers and acquisitions worth $3-5 billion from 2006 to 2010.
Appointing Neemuchwala is seen as a big shift for Wipro.
Modi govt to enhance its 2015 spend on technology, says Gartner.
US-based financial services major Wells Fargo, which has set up an information technology and business process outsourcing facility in Hyderabad, is looking at locating back office processes, other than call centres, in India.
The new rules are aimed at providing a strong impetus to the industry and positioning India as one of the most competitive IT jurisdictions in the world.
American legal firms are the latest to join the business process outsourcing bandwagon, tapping Indian talent at one-fourth the cost in the United States much to the benefit of their clients.
'It is the responsibility of industry to take the very bright talent whose knowledge of software engineering basics is very high, and then give them additional skills.'
Words like business process outsourcing (BPO) and offshoring may not exist in the IT dictionary by 2015. Substitutes like business service outsourcing and global delivery model (GDM), necessitated by the changing business model of IT firms, are likely to replace them over the next seven years.
North American automotive executives have picked India over China as the most popular offshore destination for the migration of business processing activities, according to a new survey.
Wipro is in the news, again. The information technology (IT) services company has mandated freshers, who had opted for a lower salary package of Rs 3.5 lakh per annum, instead of Rs 6.5 lakh per annum, clear a new training module titled Project Readiness Program (PRP) and score at least 60 per cent or stand terminated. Wipro is not the only company to have implemented such a programme.
This will pave the way for Kapil Puri to expand Spanco Telesystems, the business process outsourcing and telecommunication services company that he set up after partly exiting Sparsh. Puri is slated to receive around Rs 35 crore (Rs 350 million) from the sale of his stake, which will take place at around Rs 200 per share. This includes a premium as against the existing ruling price of Rs 150 per share.
On Tuesday, UK-based Standard Chartered's outsourcing of key banking jobs to India came under the lens of US authorities.
Tata Consultancy Services has been named as one of the world's top BPO providers by The International Association of Outsourcing Professionals for 2006, a release said in Mumbai.
Infowavz International, a Mumbai-based business process outsourcing firm, has signed a strategic partnership with London-based Contact Power Inc for offshore BPO services into the United Kingdom.\n\n\n\n
International Data Corp. analyst Conrad Chang thinks so, based mainly on the mainland's solid investment in skills and infrastructure.
Indian IT service providers are increasing their exposure in the healthcare and pharma segments. Multi-million dollar deals in this space by IT firms over the past three-four months only buttress this trend. Healthcare outsourcing has moved away from just undertaking medical transcription and business process outsourcing (BPO) work to core functions such as drug discovery, testing, research and development.
Citizens need to only call the centre, expected to be located in Banglore, to file RTI applications, for a fee.
US-based business process outsourcing service provider Zenta Group has opened a new site in suburban Mumbai to service its American customers and is planning to double its workforce to 5,000 by March 2005.
India's largest information technology (IT) services provider, TCS, is setting up a greenfield business process outsourcing (BPO) centre in Ahmedabad that can house 2,000 people.
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